Refund policy
RETURN & REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
HOW TO REQUEST A RETURN
To request a return, please contact us at:
support@vivaledstore.com
Returns must be requested before items are sent back to us.
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
RETURN SHIPPING COSTS
Unless otherwise required by applicable law, customers are responsible for the cost of returning items when making a standard return, including returns due to a change of mind, incorrect size selection, or personal preference.
If your return is accepted, you will be responsible for purchasing and paying for the return shipping label.
We do not provide prepaid return shipping labels for standard returns unless we specifically agree otherwise.
Original shipping charges are non-refundable except where required by applicable law.
This does not apply where applicable consumer protection laws require us to bear shipping or return costs, including certain cases involving defective, damaged, or incorrect items.
DAMAGES AND ISSUES
Please inspect your order upon reception.
If your item is defective, damaged, or you receive the wrong item, please contact us at:
support@vivaledstore.com
We will evaluate the issue and provide an appropriate solution in accordance with applicable consumer protection laws.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about whether your specific item is eligible for return.
Gift cards cannot be returned.
Sale items may be subject to different return conditions where permitted by applicable law.
Nothing in this section affects any consumer rights that cannot legally be excluded or restricted.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you can make a separate purchase for the new item.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
Notwithstanding the voluntary 30-day return policy above, if merchandise is being shipped into the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable law and statutory exceptions.
To exercise this right, please contact us at:
support@vivaledstore.com
Customers exercising the EU right of withdrawal are responsible for the direct cost of returning the goods, provided that they were informed of this responsibility before purchase, unless applicable law requires otherwise or we have agreed to bear the cost.
Where required by applicable EU law, we will reimburse payments that must legally be reimbursed, including the cost of standard delivery.
If you selected a delivery method that was more expensive than our standard delivery option, any additional delivery cost above the standard delivery cost does not have to be reimbursed to the extent permitted by applicable law.
Nothing in our voluntary 30-day return policy limits your statutory rights under applicable European Union consumer protection law.
REFUNDS
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within the time required by applicable law.
Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund after it has been issued.
If you have questions regarding an approved refund, please contact us at:
support@vivaledstore.com
CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection law.
Where applicable law provides consumers with mandatory rights that differ from this policy, those mandatory rights will apply.